Return & Refund Policy

Effective Date: July 2026

At ApparelDriftz, customer satisfaction is one of our top priorities. If you are not completely satisfied with your purchase, we are here to help. Please read this Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

We accept returns on eligible items within 30 calendar days of the delivery date.

To qualify for a return, all returned products must meet the following conditions:

• The item is unused, unworn, and unwashed.

• Original tags and labels remain attached.

• The item is returned in its original packaging whenever possible.

• The product shows no signs of wear, damage, stains, odors, or alterations.

• A valid proof of purchase or order number is provided.

Items that do not meet these conditions may not qualify for a refund or exchange.

2. Non-Returnable Items

For hygiene, safety, and inventory reasons, certain items cannot be returned unless they arrive damaged or defective.

These may include:

• Final sale or clearance items

• Gift cards

• Promotional giveaway items

• Personalized or customized products

• Worn, washed, or altered garments

• Items without original tags

• Products damaged due to improper use or care

Please review the product description before placing your order, as some items may be marked as non-returnable.

3. How to Request a Return

Before sending any item back, please contact our customer support team.

Email: service@newnovabridge.com

Please include:

• Your order number

• The name of the item(s)

• The reason for your return

• Photos (if the item is damaged, defective, or incorrect)

Our support team will review your request and provide detailed return instructions if your return is approved.

Please do not return products without prior authorization, as unauthorized returns may not be accepted.

4. Return Shipping

Unless the return is due to our error (such as receiving the wrong item or a confirmed manufacturing defect), customers are responsible for the cost of return shipping.

We recommend using a shipping service that provides tracking information, as ApparelDriftz cannot be responsible for returns lost during transit.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

5. Exchanges

If you wish to exchange an item for a different size or color, please contact us before returning the product.

Exchanges are subject to product availability. If the requested replacement is unavailable, you may choose a refund (where applicable) or an alternative item.